Learn how family and friends can open an account and save $$$ on every call
Minimum payment of $25
Payments are posted and blocks are removed periodically throughout the day.

The fastest way to open an account or add funds to an existing account is to use a Visa, MasterCard, Check Card, or Check on our website www.paytel.com

An account may be opened or funds may be added to an existing account with a Visa, MasterCard or Check Card by calling Pay-Tel's Automated Phone System at 1-800-PAY-TELL (1-800-729-8355) 24 hours a day. To make a payment with a check, you must visit our website at www.paytel.com to complete an Account Application. Once your name and address is on file, you can make additional payment with a check on our Automated Phone System.

An account may be opened of funds added to an existing account using cash by visiting the nearest MoneyGram or Western Union location. Before sending a payment, please visit our website www.paytel.com or contact Pay-Tel at 1-800-PAY-TELL (1-800-729-8355) to get the information that is required to fill out the Blue Payment Form.

The number called may be
A number from a local telephone company or wireless carrier that does not bill collect calls
A new number with no billing history
Blocked by the party responsible for the number
Blocked by the local telephone company (Collect Call Block)
Blocked by the jail

If calls have been completed to a number and are now blocked...
The number of collect calls may have reached the billilng limits establishe with the local telephone company
The local telephone company bill for the number may have a past due Pay-Tel balance

If calls are blocked for any of the above reasons, the called party need to open an account directly with Pay-Tel to receive calls.

If calls have been made to friends and family with a Pay-Tel account and calls are blocked....
The account may be out of funds

Calls may be disconnected if any of the following activities occur during a call...
Stop talkilng without handing up
Attemptes to make a 3-way call
Attemptes to answer Call Waiting
Attemptes to put a call on hold
Attemptes to forward or transfer a call
Use of a cordless phone (static)
Use of a cell phone (dropped cell tower)

The theft of telecommunications services is a crime. Pay-Tel Communications, Inc. reserves the right to block call to persons who do not pay for services and to prosecute individuals who attempt to steal these services
Phone calls placed from most jails are recorded and subject to monitoring at any time.

Phone Numbers:
Office: 540-965-1770
Alleghany Regional Jail: 540-965-1776

Office Fax:
540-965-4915

Office Location:
268 West Main Street
Covington, Virginia 24426
* Downtown Covington

Phone Numbers:
Office: 540-965-1770
Alleghany Regional Jail: 540-965-1776

Office Fax:
540-965-4915

Office Location:
268 West Main Street
Covington, Virginia 24426
* Downtown Covington